Privacy Policy


Effective date: 30 December 2020

We are committed to maintaining the trust and confidence of our users and visitors. We do not collect, sell, rent or trade email lists or any data with other companies or businesses. This Privacy Policy will provide detailed information on when and why we collect your personal information, how we use it once collected, the limited circumstances under which we may disclose it to others, and how we keep it secure. 

We are committed to the Australian Privacy Principles (“APPs”) as articulated in the Privacy Act 1988 (Cth). We consider by theimplementation and compliance with these principles that we can create an open and transparent structure for the management of your personal information. We are committed to protecting your privacy. We are committed to keeping secure the personal information that you provide to us. We take our obligations to protect your personal information seriously.

This Privacy Policy describes our procedures for handling, using and managing your personal information. By providing any personal information to us, you indicate that you accept the methods that we use to handle, use and manage your personal information, the terms of this Privacy Policy, and the manner in which we comply with the APPs. 

About this Privacy Policy 

The purpose of this Privacy Policy is to tell you how we collect, use andmanage your personal information and to outline our complaints handling process. This will include an explanation of: 

  • the kind of personal information that we collect and hold about you; 
  • how we collect your personal information; 
  • how we hold your personal information; 
  • the purposes for collecting, holding, using and disclosing your personal information; 
  • how you may access your personal or sensitive information held by us and correct that information when it is incorrect; 
  • how you may make a complaint about the way we collect, hold, use or disclose personal information, and how we will deal with privacy related complaints; 
  • whether we hold your personal information with overseas service providers and the countries where such providers are located. 

This policy applies to you no matter how you interact with us or in what capacity you interact with us. 

You have the option of interacting with us anonymously, or if you wish, byusing a pseudonym, where practicable, which in our experience occurstypically if the interaction is general in nature. If the interaction is morespecific, then we may need to identify you, to ensure we can respond, or interact, with you efficiently, properly or more completely. 

The Kinds of Personal Information that we Collect and Hold 

When used in this policy, ‘personal information’ has the meaning given in the Privacy Act. Generally, it means information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable. 

The type of personal information we collect and hold may vary depending on the nature of our interactions with you or our relationship with you. The information we collect and hold can include name, address, email address, mobile number, preferred means of communication, andon occasions may include specific health and sensitive information. We will collect and hold this type of information from you as we interact withyou from time to time. 

We interact with you in many ways including, but not limited to, on thiswebsite, through learning management systems, or social media channels (for example, Facebook, Twitter, YouTube, Vimeo and LinkedIn). This collection of personal information may be required to allow you to receive information from us, to register to become a member, to order resources or to receive information about or become involved in our work or other initiatives. 

We only collect personal information that is reasonably necessary for one or more of our functions or activities. This includes different functions and activities we conduct as part of our National Workforce Program. Within this program we operate an online workforce gateway to provideaccess to free training, practice guides, webinars, tools, information and news; a national network of regionally-based Child Mental Health Workforce Consultants to support workforce development, systems change, information exchange and collaboration; and a Communication and Knowledge Translation Strategy to support the diffusion of evidence into practice. You accept when you provide personal information through this website to us that we will collect your personal information for these functions and activities. 

Some personal information referred to in the APPs is sensitive information, for example, health information. The nature of the activities we undertake and the assistance we provide to you results in sensitive information being collected. We will only collect sensitive information with your consent, or when permissible under Australian law, and we will only use this information to the extent that you have provided such consentfor its specified purpose. 

To satisfy our legal obligations, we may need to retain your information after an interaction has been completed or a relationship has come to an end; however, we will not retain your identifiable personal information forlonger than is reasonably necessary and allowable under Australian law. 

How we Collect and Hold Your Personal Information 

Wherever it is possible and practical to do so, we will collect personal information directly from you. This may be in person, over the telephone, by mail, over the internet, by e-mail or fax, or when you complete a form. 

If you order certain resources from us, we will also collect information which will allow us to process your order. We may also request your preferences for receiving further information about our programs, campaign or activities. 

We provide training delivered using an online eLearning system. When you participate in this training, we will collect personal information from you including information about your work role. 

In limited circumstances, where it is unreasonable or impracticable to collect personal information from you directly, we may collect your personal information from a third party. This will be limited to circumstances where it is impracticable or unreasonable for us to collect it from you. The type of third party who might provide information to us will vary depending on the nature of the interaction with you. It may be that a parent, guardian, family member, support provider, or professional adviser provides us with your personal information on your behalf or with your consent. It is our preference to collect personal information from you directly and we will endeavour to do so. 

Protection from Misuse, Interference, Loss, Unauthorised Access or Modification 

We understand the importance of protecting the personal information we hold about you. Given this, we are focused on protecting your personal information from misuse, interference, loss, unauthorised access or modification by: 

  • securing all personal information; 
  • limiting access to personal information to those that need access; and 
  • protecting our systems with appropriate technology solutions. 

We take our obligation to protect your personal information we hold on your behalf seriously. We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. 

Holding Your Personal Information 

We hold your personal information within our networking hosting services and with service providers in the United States of America. Our hosting provider or service providers in the United States of America hold personal information that we have collected from you. This means yourpersonal information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share yourpersonal information, being our network hosting service and service providers in the United States of America. 

In terms of our service providers in the United States of America, we are aware that they are subject to substantially similar privacy and data protection laws that we have in Australia. Notwithstanding, we haverequested that in holding your personal information that they specifically undertake to hold your personal information in accordance with the privacy principles that operate under Australian law. We would be pleased to provide further details to you upon your request, if you require such information. 

We intend to continue to hold your personal information through our service providers in the United States of America. We are proceeding on the basis that you understand that we are doing so, and that you do not object to such occurring, and that you provide us with consent to do so. Your consent means that we will provide your personal information to our service provider to hold on our behalf. 

Use of Your Personal Information 

We use your personal information to interact with you. This includes managing and administering the resources, information or services we provide to you. You may be a current user, or someone we haveinteracted with in the past, or may interact with again in the future. 

The personal information you provide to us may be used by us for the following purposes: 

  • to allow you to obtain access to the interactive elements of our website (including the eLearning system); 
  • to provide you with the information, resources or merchandise you have requested; 
  • to involve you in activities or other initiatives undertaken by our organisation. 

If you choose to provide your personal details to us, you agree that your personal information may be used in the ways listed above. 

Some of the functions and services relating to the purpose for which you have provided personal information may be outsourced to third party external service providers. When we contract external services providers, we may provide them with your personal information, but only to the extent required for them to fulfil that contract (e.g. to send to you the resources you ordered from us). 

Where you have agreed to receive emails from us, we may use your personal information to send you emails about our resources, programs, events, training or activities. You will be provided with an opportunity in each email communication to decline to receive any further communications from us by unsubscribing. 

Your personal information may also be used to advise you of resources,information or services that may be of interest to you or in inviting you toattend events organised by us. If you do not want your personal information to be used for these purposes, you should tell us so that we can action this request. We may be contacted for this purpose by emailing [email protected]

If you decide that you do not want us to use your personal information in the manner described, there will be an impact upon the resources,information or services that we are able to provide to you. We will not use or disclose personal information other than for the purpose for which it was collected or for a purpose reasonably related to it, except when required by law to do so unless we have your consent to do so.

Tracking Information on this Website 

For statistical purposes, we collect information on website activity such as the number of users who visit our website, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering one of our websites from another website, the address of that website. This information is obtained through the use of ‘cookies’ as a reporting mechanism. 

A ‘cookie’ is a packet of information that allows a website to identify and interact more effectively with a computer. Cookies do not identify you, although they do identify your browser type and Internet Service Provider. 

Your browser can be individually set to accept all cookies, reject all cookies, or notify when a cookie is sent. If cookies are rejected, there may be limits on how our website can be used. To evaluate the effectiveness of our website, we may use third parties to collect statistical data. No personal data is collected on these occasions. 

Cookies identify traffic coming into and out of the website. Cookies enable our web server to collect information back from your browser each time you visit our website. 

Cookies do not identify individual users. When you visit our website, our servers may record information about your usage, the time of your visit, its duration, the pages you visit and style settings. To this extent, you provide us with consent to de-identify such information by the use of cookies for this purpose. We do not collect information which can identify individuals who visit the site. Rather, when you visit our website, Google Analytics compiles data that records and logs your visit with the following information collected for strictly statistical purposes only: 

  • the user’s server address 
  • the user’s top level domain name (for example, .com, .gov, .au, .uk etc) 
  • the date and time of the visit to the site 
  • the pages accessed and documents downloaded 
  • the search words and referral sites used 
  • the type of browser used. 

Access to, and use of, this information is restricted to us. No attempt will be made by us to track or identify individual users or their browsing activities, except in the unlikely event of an investigation, where a law enforcement agency may execute a warrant to inspect Google Analytics logs. 

We will only use statistics obtained from cookies to ascertain and follow website usage to enable improvements, updates and maintenance of pages on the website. 

Who we may Disclose Personal Information 

Personal information will only be disclosed to third parties in accordance with this Privacy Policy. Information may be provided to third parties where any functions or services relating to the purpose for which the personal information is collected are being outsourced or you would reasonably expect us to disclose it to a third party for a specific purpose. 

We will not use or disclose your personal information except in accordance with this Privacy Policy unless you have consented to the use or disclosure, or where disclosure is necessary to prevent injury to life or health or to investigate any suspected unlawful activity. 

From time to time, we share personal information with our researcher collaborators and partners, as defined in the arrangement we have with funding received from the Australian Government. As discussed above, we are also required to provide de-identified data to the Australian Government in accordance with the arrangements we have with the Australian Government. 

We may also disclose personal information to businesses which provide services to us from time to time. We require these businesses to comply with strict confidentiality requirements and the APPs. 

Destroying or De-identifying Personal Information 

We will take whatever steps are reasonable in the circumstances to destroy information or ensure that the information is de-identified once its use by us has been completed, and that the destruction is in compliance with Australian law for record retention. 

When we may Disclose Personal Information to Overseas Service Providers and the Countries where such Service Providers may be Located? 

We use service providers located overseas to store personal information you have provided to us. As discussed above, we do so in accordance with this Privacy Policy and the APPs. Our service providers are in the United States of America. 

Correcting Information where it is Incorrect 

We want the personal information we hold to be correct and accurate. If information we hold about you is incorrect or inaccurate, we would like to know so that we can promptly correct it. We encourage you to contact us if the information we hold is incorrect or inaccurate. In certain situations, we may not agree to a request to correct information we hold about you. If this occurs, we will advise you of this and our reason for not agreeing to the correction request. To request that your personal information be corrected, please contact us via email 

Updating your Personal Information

If you believe any of the personal information we hold about you is not complete or current, we will take reasonable steps to update the information or delete it. To request for your personal information be updated or deleted, please contact us via 

How you may make a Complaint about the way we Handle, use and Manage Personal Information, and how we will Deal with Privacy Related Complaints 

If you wish to make a complaint about our handling, use or management of personal information, you should provide the details of the complaint to us by: 


[email protected]

We ask that you provide as much information as possible about your complaint so that we can understand and respond to it. We will contact you within 20 working days to advise you of our response to your complaint. We will work with the appropriate regulatory authorities, to resolve any complaints regarding your personal information that we cannot resolve with you directly. 

If the complaint is not resolved, it may be referred to the Office of the Australian Information Commissioner (the OAIC). The contact details for the OAIC are: 

The Office of the Australian Information Commissioner 

GPO Box 2999 

Canberra ACT 2601 


Telephone: 1300 363 992 

Fax: 02 9284 9666 


Inquiries or Comments 

We welcome any inquiry or comment in relation to the practice, procedures or systems that we have in place to protect your personal information. Please contact us if you wish to discuss any such matters via email [email protected]. 

Links to Other Websites 

Our website may also contain links to other websites. While these links are provided for convenience, if you are navigating to these sites please be aware that the information handling practices of the linked websites may differ from ours. While we try to link only to sites that share our high standards and respect for privacy, we are not unable to guarantee the privacy practices of other websites. 

This privacy notice does not cover the links within this website linking to other websites. Those sites are not governed by this Privacy Policy. If you have questions about how a site uses your information, you will need to check that site’s privacy statement. 

Website Security 

Whenever personal information is sent via our website, we use high security levels to protect it. The security level of a webpage can be viewed by clicking on the internet browser’s padlock or key icon. 

Changes to this Privacy Policy

This policy will be kept up to date and published on this website. We may change this policy from time to time by updating this page. This policy is effective from 30 December 2020. 

Contact Details 


[email protected]